cancel subscription and ask for refund

Anonymous
2019-06-27T17:50:51+00:00

Cancel subscription of Office 365 and ask for refund.  What is the procedure ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-05-13T23:40:58+00:00

    Yes i do 1-877-696-7787 hope this helps you, don’t take no for an answer!

    This is not the REAL number. A SPAM ADVERTISEMENT! DO NOT CALL> 

    And fake replies......

    The REAL MICROSOFT number is 1-877-696-7786, not ending in 87.

    Tricky tricky.

    A Google search for 8776967787 didn't find evidence that it's not another number for Microsoft Store.

    With business phone numbers being as they are, it would not be unusual for 7786 and 7787 to belong to the same business.

    Don

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  2. Anonymous
    2020-05-15T15:25:39+00:00

    Yes I found this out before I had your reply. The spam was perpetrated on this site as if it was an answer to my question and appears legitimate when it is done that way. But is a all a way to make you a captive audience and keep you on the phone for a long time trying to make your self believe you have been had.

    On a lighter note. I was able to finally reach a person by a new number I found on the web for the real Microsoft who connected me to the refund department who was helpful, courteous and said they would grant a refund. I am waiting to see if this actually happens before I celebrate.

    Thanks for your help. Too bad as big as Microsoft is, they have allowed all this potential for cheating its customers to remain and they reap the benefit of not giving refunds due to people giving up before it happens. Disappointed in Bill Gates being affiliated with such company activities. I am sure this could be fixed.

     Sandra

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  3. Anonymous
    2020-05-27T17:13:34+00:00

    Hi ,

    I just cancelled my subscription today 27th May 2020

    for microsoft 365 @usd119.

    How long shall i get the refund?

    Thanks for assistance,

    Julie Capuyan

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  4. Anonymous
    2020-05-30T14:10:04+00:00

    Today I woke up to a bank notification which shows an amount of R1190 being debited from my account. The notification was for Microsoft 325 Family tried using the website to get a refund with no luck. When I try to cancel the subscription its says that thers no need as it will end automatically after a year.

    Please assist me on any further actions I can take to get the refund.

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  5. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-05-31T11:02:08+00:00

    Lethabo StephenSegoale  wrote:

    Today I woke up to a bank notification which shows an amount of R1190 being debited from my account. The notification was for Microsoft 325 Family tried using the website to get a refund with no luck. When I try to cancel the subscription its says that thers no need as it will end automatically after a year.

    Please assist me on any further actions I can take to get the refund.

    -  -

    Anything here that you haven't tried?

    https://support.microsoft.com/en-us/help/4522164/microsoft-account-how-to-cancel-your-subscription?fref=services_help_cancelSub 

    Don

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