Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

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  1. Anonymous
    2019-06-02T12:49:34+00:00

    Same issue. The most frustrating thing was being gaslighted by MS support and told it's a Mac issue, not an issue with the update. Wasted a lot of time with support.

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  2. Anonymous
    2019-06-02T00:34:32+00:00

    Still a problem at June 1 2019

    Only thing is ALL my previous documents are also opening at the smaller size even when I do File > Open... and it's a document I was just using.

    Mojave 10.14.4

    Office 365

    Word for Mac 16.25

    irritating.

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  3. Anonymous
    2019-06-01T20:38:29+00:00

    Om my Mac this solution was only a partial solution: it did make the Word window larger, but it still WILL NOT let me size it to my preference and have it always pull up that size. So, this is a work-in-progress (I hope!).

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  4. Anonymous
    2019-06-01T10:22:16+00:00

    I have exactly the same problem and it is immensely frustrating in this day and age to have to resize the window EVERY TIME I open or create a new document to a usable size. Even re-opening previously saved documents they open to this same small size. What a total joke! It is absolute incompetence to have this still be a problem in the modern age with most people having large screens nowadays.

    It is no consolation at all, but the same issue exists on Windows as well. I wonder whether it is bacuse they are re-using code between the platforms much more than they were - they probably switched out the old Mac-specific code which handled the creating of a new window for some generic code that is hard-coded to always use the same small window size.

    Or it's a bug, but I fear it's my previous suggestion that is correct, and ever-after we will have to re-size every single window when we create or open a document in Word.

    (Smacks head against wall)

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