Word 16.31 turning server files invisible

Anonymous
2019-11-20T17:12:10+00:00

Microsoft Word 16.31 for macOS seems to be turning server files invisible.

This has been observed in mulitple locations with multiple Macs (macOS 10.13.16 and 10.14.6) saving to macOS Server 10.12.

The file's UNIX chflags bit is turned to "hidden" and to make it visible we have to find the file using "ls -la" and then "sudo chflags nohidden file/path.docx?" to fix the file and make it visible again.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-11-24T15:20:28+00:00

With help from Adam Berti or Berti Group we have found that this script can fix a folder or share's invisible word documents:

find basedir/ -name '*.docx' -exec chflags nohidden {} ;

Where "basedir/" is the full path to a server share (including the trailing slash)

Adding -print will list what is happening.

find basedir/ -name '*.docx' -exec chflags nohidden {} ; -print

But it would be far more helpful if Microsoft would just fix Word 16.31 !

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  1. Anonymous
    2020-07-10T06:26:31+00:00

    Hi DC11OG,

    As we can't reproduce the issue and we haven't received reproduce video from any customers, it's hard for us to push the related team investigating further. If you still have the issue after trying all the suggestions, we would like to invite you click the feedback button on the top right corner of the app to report it directly to them. Appreciate your report and understanding.

    Regards,

    Rena

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  2. Anonymous
    2020-06-18T02:06:14+00:00

    Hi All,

    We tried to report the issue, but we need the reproduce video so that we can know how the issue looks like. If it's convenient, we will appreciate if you can provide us the video.

    In the meantime, you can also report it with the smiley face button within the app to show more impact.

    Regards,

    Rena

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