Exceeded maximum number of pages on Word

Anonymous
2019-12-10T03:29:26+00:00

Just today I began receiving an error message that states "You have exceeded the maximum number of pages supported by Word or this document may be damaged..."

Opening up a tried and true file that's been in use for the last 3 months...including just fine not 3 days ago (no updates to the file, nor a related template version from which the new file was constructed) Latest version of Office 365.

Symptoms beyond the error is that the file will not display in print view. File will not save. Will not print. Will not export.

Verified on multiple Win10 machines with latest updates and patches (as of this post). Tried it on an older computer that hasn't been used or updated since September. File works fine.

Saw older posts reference this issue, but nothing since 2014. Tried all those troubleshooting steps, so please don't reply with a link to a clearly outdated KB article.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-12-20T07:21:55+00:00

Hi All,

Thanks for all your effort in this thread.

As this thread has multiple replies, to help the user who having the same issue, I would like to make a quick summary on this issue:

Issue symptom:

After updating your Office to the version 1911, when using Word to work on the document with multiple pages, you might receive the error: "You have exceeded the maximum number of pages supported by MS Word."

 

Issue environment:

Office 365 Business Version 1911 (Build 12228.20364 Click to Run) Monthly Channel

Office 2016 Professional Plus 1911 (Build 1228.20364 Click to Run) Monthly Channel

Solution:

Thanks for Matt's confirmation, this issue seems to be resolved after he updating his Office application to the Monthly Targeted Channel version 1912 Build 12325.20172. As this is an insider update channel, we do not suggest updating into this channel as it has certain risks.

However, since the fix has been deployed in the insider channel, this means it will be roll out to the Monthly users in the future updates, please wait patiently. Thanks for your understanding.

Note: Join the insider channel require you to be an Office 365 subscriber, so if you are using Office 2016 Professional Plus(which is an One-Time purchase product), you won't be able to join the insider channel at this time. 

Workaround:

As Renato mentioned, he was benefit from the this thread. Although this is a Mac thread, but the method could be also applied to the Windows side. Here is the workaround:

1.Open the issued document, wait until the error prompt "You have exceeded the maximum number of pages.. " prompt out.

2.Leave the error prompt alone, create a new blank document.

3.Copy the content in the issued document and paste it to the blank document we just created.

4.Save&Close the new document. And open it again, check if the issue still persist.

Again, we greatly appreciate for all your effort in this thread.

Regards,

Alex Chen

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  1. Anonymous
    2019-12-18T12:43:06+00:00

    Dear Alex

    In my last message, I sent you all the informations about my office version and windows version.

    Now, I saved all this information in the folder in this link below

    https://www.dropbox.com/transfer/AAAAABA3IC37sGiO5hcfdPz5vJLBNalbNrkNZH0\_hUkK5HATlp3cFxk

    All prints and versions number  of  Office and windows 10

    My office is MICROSOFT OFFICE PROFESSIONAL PLUS 2016

    last version  bought from MS Site 7 days ago.

    I guess it is exactly the same version you are using.

    I have also submitted my  feedback by sending the frown to the related Word Product Team

    How do I give feedback on Microsoft Office?

    2 days ago.

    I am really doing all my best in order to be in peace again with office, since it is my more important TOOL WORK.

    Thank you for all your time and your patience.

    with best regards

    professor renato brito

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  2. Anonymous
    2019-12-18T06:02:56+00:00

    Hi Renato,

    Thanks for your detailed instructions on how to reproduce this issue, but as I tested under the Word version 1912 12325.20172 and version 1911 12228.20364, there is no error prompt during the whole 30 Mins test, I tried scrolling, resizing the images, editing the header.

    As I mentioned in my last reply, it will be a greate help if you could attach the Product Information image, (Please checked my last reply’s image, the Product information part has been circled in red ) Otherwise, we couldn’t know which specific Office products are you using and having the issue. During the test, I was using the Office 365 ProPlus and I haven’t encounter the error prompt so far. It will be a great help if you could provide your product information, so we can perform corresponding tests on it.

    Meanwhile, as Rohn mentioned, it’s also suggested to submit your feedback by sending the frown to the related Word Product Team:

    How do I give feedback on Microsoft Office?

    Your patience is highly appreciated.

    Regards,

    Alex Chen

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  3. Anonymous
    2019-12-17T12:39:03+00:00

    Dear Alex

    The document is always  opened  as normal. This is correct.

    The trigger of the issue is when you spend 5 min or 10 min browsing the document.

    Click on the pictures of the document from page 13 on......

    Try to resize any picture.

    Click on the header, on the botton of the document.

    Try to scroll up the page..... click the head or botton area of the doc page

    If you were using the last version of word 2016/365,  the message will show up for you.

    and the visualization mode will change to this one below

    From now on, you cannot even scroll the page up or down...............

    Even if you try to change the visualization mode, it turns back to this bad mode above.

    Please help us to report this bug to  "Oficial Microsoft".

    Due to this issue, I  have had  to roll back to Word 2013 to keep on working hard in my docs  since time is gold.

    As soon as MS  solve this bug, I will return back to Office 365.

    I appreciate your collaboration.

    My Word Version is shows below

    Thank and Regards

    professor Renato Brito

    I am a physics teacher

    PII has been removed by Alex Chen MSFT

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  4. Anonymous
    2019-12-17T06:06:34+00:00

    Hi All,

    Thanks for all your patience, we are deeply sorry about the inconvenience caused by this issue.

    We have received multiple reports regarding to the "Exceeded maximum pages" error  and we are trying to do some further investigation on this issue.

    If you are affected by this issue, please provide us with a screenshot of your Office Product Information as the image below:

     

    You should able to find this information in Word > File > Account. (Please also attach the Office version number in the screenshot.)

    Meanwhile, please also check your OS version number and share it with us, the detailed steps are listed in the following article:

    Which version of Windows operating system am I running?

    Thanks for your cooperation in advance.

    Regards,

    Alex Chen

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