Autosave Option Disabled - Office Mac

Anonymous
2019-10-20T13:08:46+00:00

All my files are saved on OneDrive folder (which is synced). When I open a word file from my OneDrive folder, the option to AutoSave is disabled and I can see a msg "Saved on your Mac". How is that, if it is on Onedrive and syncing ??? I have, then, to save a new copy, select Save Online, chose the SAME FOLDER, chose another name, and then, the Autosave option is enabled. Does anyone know how to solve it?

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2019-12-08T09:51:31+00:00

I found the autosave function of my office 365 works again today.

I did nothing except keeping my office 365 up to date in "insider slow" channel.

mac OS: 10.15.1

onedrive: 19.222.1110.0004(Standalone)

office 365: 16.33(19120401)

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  1. Anonymous
    2019-10-31T04:35:57+00:00

    Hi All,

    Thanks for your patience in this thread, as Rena has mentioned, we are working actively with our related resources on this issue.

    Will keep you informed if there is any updates on this issue.

    Please also check if this issue is occurring specifically in Word for Mac, or the PowerPoint and Excel have the same issue. Meanwhile, please navigate to open the Word application, click on Word > Preferences > Save, make sure the following options are enabled.

    Regards,

    Alex Chen

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  2. Anonymous
    2019-10-31T10:00:36+00:00

    Hi Alex,

    The issue exists across Word, Excel and PowerPoint.

    Another way to reproduce the issue is to open a file on OneDrive in the sync folder: when you try to enable AutoSave, it asks you to save it on OneDrive (but it is already on OneDrive). 

    I checked my preferences:

    Word (16.30 (19101301)):

    Turn on AutoSave by default > On

    Allow background saves > On

    Excel (16.30 (19101301)):

    Turn on AutoSave by default > On

    PowerPoint (16.30 (19101301)):

    Automatically save files by default > On

    Many thanks.

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  3. Anonymous
    2019-10-31T14:54:07+00:00

    Hi All,

    Thanks for your patience in this thread, as Rena has mentioned, we are working actively with our related resources on this issue.

    Will keep you informed if there is any updates on this issue.

    Please also check if this issue is occurring specifically in Word for Mac, or the PowerPoint and Excel have the same issue. Meanwhile, please navigate to open the Word application, click on Word > Preferences > Save, make sure the following options are enabled.

    Regards,

    Alex Chen

    Hi Alex,

    This issue is occurring in all apps Word, Excel and Power Point. I must say I have the latest version of all.

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  4. Anonymous
    2019-11-02T08:55:41+00:00

    Hi All,

    Thanks for the confirmation. So AutoSave is disabled when opening different Office files (Word, Excel, PowerPoint) stored in OneDrive.

    As you use OneDrive sync client to sync the files and open the synced files in Office desktop apps, I would like to confirm information below:

    When you find the AutoSave button disabled, if you open OneDrive sync client Preferences(click OneDrive icon from Mac top menu>More>Preferences), in Office tab, is the option "Use Office applications to sync Office files that I open" checked or not checked?

    If is it not checked, please tick it and click OK.

    Reopen a document from OneDrive sync folder and see if the AutoSave button is still disabled.

    Appreciate your patience and effort.

    Best regards,

    Tina

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