Document Library view displays blank page

Anonymous
2019-12-27T22:46:45+00:00

The document library view for a specific site (/sitename/Shared%20Documents/Forms/AllItems.aspx) shows the document library briefly, and then changes to a blank white page. It doesn't happen to all users. It does happen to one of the site owners. The user with this problem is using Chrome, but so are the users who are not experiencing this problem. What could be causing this?

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-01-15T09:19:54+00:00

we have identified a recent code change that introduced the issue and we reverted it.

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  1. Anonymous
    2020-01-14T18:30:19+00:00

    this should be solved by now. Can you please test again ?

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  2. Anonymous
    2020-01-14T11:49:58+00:00

    No. When the issue is replicated only 1 additional error shows in F12, which was mentioned earlier in the thread.

    ALL pages show the below JS error though, but this seems to be normal as the pages work fine.

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  3. Anonymous
    2020-01-14T11:38:01+00:00

    On chrome if you press f12 > console window do you see a javascript error ?

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  4. Anonymous
    2020-01-14T09:06:09+00:00

    @Rena

    We raised a service request about this problem yesterday. We were told they wanted to "wait a few days" to see if a service health incident appeared for the issue and would not investigate until then. This is frustrating.

    I also got a notification of a message from you on this thread that an incident SP200130 had been posted to SHD, but it doesn't appear on my SHD, and I also can't see your message anymore.

    Regards

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