Document Library view displays blank page

Anonymous
2019-12-27T22:46:45+00:00

The document library view for a specific site (/sitename/Shared%20Documents/Forms/AllItems.aspx) shows the document library briefly, and then changes to a blank white page. It doesn't happen to all users. It does happen to one of the site owners. The user with this problem is using Chrome, but so are the users who are not experiencing this problem. What could be causing this?

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-01-15T09:19:54+00:00

we have identified a recent code change that introduced the issue and we reverted it.

Was this answer helpful?

0 comments

66 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-19T07:35:05+00:00

    Hi,

    Per your description, it seems an old issue but not related with the problem which members here met, and we kindly suggest you post a new question in the right category(depending on the product and platform you are using). It would be good if you could follow the guide and share more details when posting.

    Br,

    Oliver

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-01-19T07:28:10+00:00

    Hi Vicki,

    As the issue has been resolved for multiple users, but you still have the issue, we would like to collect information below to check whether the issue you have is having the same cause. Whether they are the same issue. 

    1. Based on other member's reply, when users have the issue, they can see this error appear using the Chrome dev console (F12) right when the page goes blank. 

    react-mini-c64a18c1.js:118 TypeError: Cannot read property 'getEffectiveViewXml' of undefined

    Do you get the same error? 

    1. Can you provide a screenshot about the issue?
    2. Does the issue affect multiple types of browsers? Does the problem happen to one computer or multiple users in your organization?

    If it is a new problem, we would like to split your reply as a new thread, so please share some details with us for further troubleshooting.

    Br,

    Oliver

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-01-19T07:24:32+00:00

    Hi,

    We have split your thread to help focusing on the billing problem, and sorry for the inconvenience caused by the problem. Please focus on this thread if the problem remains: I wish to use my bank account as my new payment method.

    Br,

    Oliver

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more