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The document library view for a specific site (/sitename/Shared%20Documents/Forms/AllItems.aspx) shows the document library briefly, and then changes to a blank white page. It doesn't happen to all users. It does happen to one of the site owners. The user with this problem is using Chrome, but so are the users who are not experiencing this problem. What could be causing this?
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
we have identified a recent code change that introduced the issue and we reverted it.
The error came after a edit/save draft of a sitePage. This worked for me: F12 -> Application -> Clear storage -> Clear site data.
Hi SeattleSun,
Sorry for the inconvenience caused. If it is convenient, please share the support ticket number with us in Private message. We will also keep following the ticket status. If there are any updates on this issue, we will post back here immediately.
More importantly, thank you for sharing a workaround here. I believe the users who may face this issue can also get benefit from it.
Best regards,
Dihao
Hi Oliver,
We have more data for you. The issue has nothing to do with browser cache or cookies, it's actually intermittent and tied to the loading of the filter pane. We can reproduce it here on any computer. Go to a SPO document library with the filter pane enabled. Keep hitting refresh until you get the blank page. This usually takes 3-5 times of refreshing before breaking.
Also, when the page loads successfully, simply unticking the filter button prevents the issue from re-occuring. We tried many many times to reproduce with the filter button unselected and each time the page loaded successfully.
I just gotta say, SeattleSun, you're awesome. Thank you for shedding more light on this problem.
No problem! Happy to help with getting closer to the root cause. This issue has been a major frustration for our users who rely on SPO for document management.
I did open an official ticket with Microsoft today after I discovered how to reproduce the issue. I'll update this thread when/if I have more information.
Hi Oliver,
We have more data for you. The issue has nothing to do with browser cache or cookies, it's actually intermittent and tied to the loading of the filter pane. We can reproduce it here on any computer. Go to a SPO document library with the filter pane enabled. Keep hitting refresh until you get the blank page. This usually takes 3-5 times of refreshing before breaking.
Also, when the page loads successfully, simply unticking the filter button prevents the issue from re-occuring. We tried many many times to reproduce with the filter button unselected and each time the page loaded successfully.
I just gotta say, SeattleSun, you're awesome. Thank you for shedding more light on this problem.