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The document library view for a specific site (/sitename/Shared%20Documents/Forms/AllItems.aspx) shows the document library briefly, and then changes to a blank white page. It doesn't happen to all users. It does happen to one of the site owners. The user with this problem is using Chrome, but so are the users who are not experiencing this problem. What could be causing this?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
we have identified a recent code change that introduced the issue and we reverted it.
In our experience, as far as Chrome is concerned at least, clearing ALL cached data (not cookies, passwords etc) is enough to always resolve the issue.
Currently we only have reports of this problem for 2 tenants that we work with. We have some who rely on browser access to SharePoint a lot but use IE11 in Windows 10 and we haven't had any reports from them. It doesn't of course mean they don't have the problem. We have only one client who has this problem regularly and only 2 members of staff who experience the issue. If it is filter pane related then perhaps it also depends on what types of filters would be appearing for a particular library. I've gone into a library on our system using Edge and tried various things with the Filter pane open and I haven't experienced the issue so any more information to help identify the specifics of the cause of the issue so we can at least advise our users of things to do to try to mitigate, rather than them having to keep clearing the browser cache, then that would be useful.
The error came after a edit/save draft of a sitePage. This worked for me: F12 -> Application -> Clear storage -> Clear site data.
This is actually affecting every site in our tenant (at least 100 tested), including ones where no site pages have been modified. Clear site data doesn't work for me.
The error came after a edit/save draft of a sitePage. This worked for me: F12 -> Application -> Clear storage -> Clear site data.
Hi SeattleSun,
Sorry for the inconvenience caused. If it is convenient, please share the support ticket number with us in Private message. We will also keep following the ticket status. If there are any updates on this issue, we will post back here immediately.
More importantly, thank you for sharing a workaround here. I believe the users who may face this issue can also get benefit from it.
Best regards,
Dihao