Microsoft Auto Update gives "One or more updates package could not be downloaded" message

Anonymous
2019-07-02T07:24:01+00:00

This is for MacOS 10.14.5

Microsoft AutoUpdate is v 4.12

Office Updates are 16.26

Worked with first level support to completely clean my Mac of all microsoft products and reinstall latest package.

Ran in SAFE MODE no change.

Ran Cocktail and Disk Utility no change.

Repaired permissions no change.

I post this issue (which I believe is only showing up on my Mac - others in our house don't do this - every time an update occurs. First MAU comes up with an update to itself which doesn't download, then I take a new copy of MAU off the MS website and install it manually, then it works and shows the new updates which then won't download - same issue, so I then download the whole MS office and install it, then everything works again until the next autoupdate which then has the same issues.

Watching the progress bars it appears that the files just don't want to download and save in whatever spot it's trying to put them.

Just to clarify - I have MAU 4.12 now, and I have Office 12.26 installed. Everything is the latest. But MAU runs and says a new MAU needs to be installed and that is 4.12.0 and when it tries to download is when this happens.

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  1. Anonymous
    2019-09-11T11:38:59+00:00

    Hi Michael,

    We have received the updates from our related resources. 

    Please check the private message for more information.

    Regards,

    Alex Chen

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  2. Anonymous
    2019-09-10T21:55:09+00:00

    OK it's now time to update again - I see that MAU 4.15.0 is called out by the updater and when I try to install that (Update) it tells me the same message - "One or more update packages could not be downloaded..."

    So we have the exact same condition and I have gone through this for the last four updates and finally just downloaded and manually installed the update.

    So before I do that this time does anyone wish me to try anything for testing?

    I'll wait.

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  3. Anonymous
    2019-08-19T22:18:27+00:00

    Hi All,

    Thanks for your confirmation, really sorry to hear that the issue persist in MAU version 4.14.

    Since I haven’t got any updates on this issue yet, I will keep following up on my side.

    Your patience is highly appreciated.

    Regards,

    Alex Chen

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  4. Anonymous
    2019-08-16T08:16:23+00:00

    Split from this thread.

    I did this and it still had the same "one or more packages..." symptoms using 4.14 - in my experience as I've been doing this and documenting it for many upgrades now, if 4.14 doesn't download automatically then the other packages don't either.

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  5. Anonymous
    2019-08-16T07:49:54+00:00

    Alex

    Same here - same symptoms after downloading and using MAU 4.14

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