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This is for MacOS 10.14.5
Microsoft AutoUpdate is v 4.12
Office Updates are 16.26
Worked with first level support to completely clean my Mac of all microsoft products and reinstall latest package.
Ran in SAFE MODE no change.
Ran Cocktail and Disk Utility no change.
Repaired permissions no change.
I post this issue (which I believe is only showing up on my Mac - others in our house don't do this - every time an update occurs. First MAU comes up with an update to itself which doesn't download, then I take a new copy of MAU off the MS website and install it manually, then it works and shows the new updates which then won't download - same issue, so I then download the whole MS office and install it, then everything works again until the next autoupdate which then has the same issues.
Watching the progress bars it appears that the files just don't want to download and save in whatever spot it's trying to put them.
Just to clarify - I have MAU 4.12 now, and I have Office 12.26 installed. Everything is the latest. But MAU runs and says a new MAU needs to be installed and that is 4.12.0 and when it tries to download is when this happens.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue with Greg, hope it can be solved soon.
Hi Greg,
We are really sorry about the inconvenience.
In your scenario, please submit your feedback to the related product team as Michael has mentioned in his reply.
How do I give feedback on Microsoft Office?
With more reports on this issue, the related team shall notice this issue's impact and deploy the fix.
Regards,
Alex Chen
Michael,
Appreciate the update. That's unfortunate, as I believe this issue is bigger than Microsoft believes it is (I've been working around it for a couple years now).
Moderator Alex,
How do the rest of us get resolution to this issue? What details should be provided for additional troubleshooting?
Thanks,
Greg
Greg
Microsoft has declined to provide any support or a solution to this problem. They believe it does not affect enough people to be worth their time. In my case I have a 365 subscription to Office and a guarantee of unlimited support. If that is your case then I suggest you use the support option in your help menu to talk to Microsoft directly. So far I have no fix other than to manually download.
Can you share the updates with the rest of us? I'm still having this issue, even with the latest MAU update.