Microsoft Auto Update gives "One or more updates package could not be downloaded" message

Anonymous
2019-07-02T07:24:01+00:00

This is for MacOS 10.14.5

Microsoft AutoUpdate is v 4.12

Office Updates are 16.26

Worked with first level support to completely clean my Mac of all microsoft products and reinstall latest package.

Ran in SAFE MODE no change.

Ran Cocktail and Disk Utility no change.

Repaired permissions no change.

I post this issue (which I believe is only showing up on my Mac - others in our house don't do this - every time an update occurs. First MAU comes up with an update to itself which doesn't download, then I take a new copy of MAU off the MS website and install it manually, then it works and shows the new updates which then won't download - same issue, so I then download the whole MS office and install it, then everything works again until the next autoupdate which then has the same issues.

Watching the progress bars it appears that the files just don't want to download and save in whatever spot it's trying to put them.

Just to clarify - I have MAU 4.12 now, and I have Office 12.26 installed. Everything is the latest. But MAU runs and says a new MAU needs to be installed and that is 4.12.0 and when it tries to download is when this happens.

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  1. Anonymous
    2020-03-17T03:39:19+00:00

    IN THE LATEST UP, MAU WORKED AND THE PROBLEMS ARE GONE.

    MAU V 4.20 AND APPLICATIONS V16.35 ARE NOW UPDATING AUTOMATICALLY AND THERE WAS NO VERSION CHANGE ON MY MAC RUNNING CATALINA 10.15.3.

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  2. Anonymous
    2020-03-17T03:23:07+00:00

    In my case, the update Assistant Log indicated the error was with this XML file:

    Failed to download https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/0409OPIM2019.xml

    Downloading it manually, there were 3 download packages referenced:

            <key>BinaryUpdaterLocation</key>

            <string>https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Outlook_16.36.20030906_to_16.36.20031007_BinaryDelta.pkg</string>

            <key>BinaryUpdaterSize</key>

            <integer>16303</integer>

            <key>BinaryUpdaterSource</key>

            <string>smb://ApexBuilds.redmond.corp.microsoft.com/DailyBuilds/devmain/devmain/20031007/final/mac/distribution_binarydelta/Outlook_16.36.20030906_to_16.36.20031007_BinaryDelta.pkg</string>

            <key>Date</key>

            <date>2020-03-10T08:00:00Z</date>

            <key>Download Time</key>

            <integer>313</integer>

            <key>FullUpdaterLocation</key>

            <string>https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft_Outlook_16.36.20031007_Updater.pkg</string>

    For whatever reason, the BinaryUpdaterLocation had a 404 file not found error, while the FullUpdaterLocation worked fine.

    I downloaded/installed it manually and good to go.

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  3. Anonymous
    2020-02-14T21:25:18+00:00

    A question that might lead someone to the resolution...

    I have decided to solve this after over a year of waiting for a solution by manually downloading the update package and installing it myself manually.

    I notice that the MS server is exactly the same one referenced in my logs when I try to auto-update - that makes sense - you would store the latest update at a location on the MS server and whether it was MAU downloading it or you were using a link to download off the MS update webpage it would be the same link for the package.

    But here's the curious thing that might tell us something about the problem...

    The package when manually downloaded works. You start it and all of the applications - Word, Excel, Powerpoint, etc. all download and install no problem.

    So the primary package - the one that's the same - downloads and installs fine.

    Only the MAU downloads this package - the same package that works - does the process derail.

    So that tells me that something about how MAU handles the setup of the update is the problem.

    Now I have observed before when watching MAU work that it downloads one program/application at a time then tries to checksum the download to make sure it's OK, gets an error, and scrubs that download, goes on to the next, sees the same issue, and never really registers that the download of any app is OK and can be installed. In other words, the logs demonstrate there is an error in downloading each app according to MAU.

    Now MS thinks this is an Apple problem. And many people have fixed this by creating a new user - unfortunately that has not worked for me - I've created several new users following the procedure (I'm sorry it's been so long I cannot credit the contributor of this without much work so excuse me) that was used successfully by another user. So for those who haven't fixed this with something that apparently points to Apple, I'm going to suggest that the MAU programming is still on the table.

    I know - bold assertion, but I've seen worse ones that turned out to be true as a systems engineer and programming manager and I think the above description would bear looking into - any user who discovered the problem with MAU would be a defacto user hero.

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  4. Anonymous
    2020-01-22T22:15:28+00:00

    Hee Hee

    Alex has really gone above and beyond on this. He's done his best and used up a lot of "chips" - thanks for the encouragement - that's the way the world should work. Regards.

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