Microsoft Auto Update gives "One or more updates package could not be downloaded" message

Anonymous
2019-07-02T07:24:01+00:00

This is for MacOS 10.14.5

Microsoft AutoUpdate is v 4.12

Office Updates are 16.26

Worked with first level support to completely clean my Mac of all microsoft products and reinstall latest package.

Ran in SAFE MODE no change.

Ran Cocktail and Disk Utility no change.

Repaired permissions no change.

I post this issue (which I believe is only showing up on my Mac - others in our house don't do this - every time an update occurs. First MAU comes up with an update to itself which doesn't download, then I take a new copy of MAU off the MS website and install it manually, then it works and shows the new updates which then won't download - same issue, so I then download the whole MS office and install it, then everything works again until the next autoupdate which then has the same issues.

Watching the progress bars it appears that the files just don't want to download and save in whatever spot it's trying to put them.

Just to clarify - I have MAU 4.12 now, and I have Office 12.26 installed. Everything is the latest. But MAU runs and says a new MAU needs to be installed and that is 4.12.0 and when it tries to download is when this happens.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-09-20T14:02:22+00:00

    Hi Greg,

    We are really sorry about the inconvenience.

    In your scenario, please submit your feedback to the related product team as Michael has mentioned in his reply.

    How do I give feedback on Microsoft Office?

    With more reports on this issue, the related team shall notice this issue's impact and deploy the fix.

    Regards,

    Alex Chen

    Alex

    I have looked at this "feedback" advice and this is basically a anonymous suggestion box. I think we need to be filing non-anonymous support cases on this issue so we can encourage all of the people who have had this issue for years to come forward. Can you instruct us on how to do that?

    Thanks.

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  2. Anonymous
    2019-09-20T10:30:55+00:00

    I have the same issue with Greg, hope it can be solved soon.

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  3. Anonymous
    2019-09-17T10:14:12+00:00

    Hi Greg,

    We are really sorry about the inconvenience.

    In your scenario, please submit your feedback to the related product team as Michael has mentioned in his reply.

    How do I give feedback on Microsoft Office?

    With more reports on this issue, the related team shall notice this issue's impact and deploy the fix.

    Regards,

    Alex Chen

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  4. Anonymous
    2019-09-16T15:09:13+00:00

    Michael,

    Appreciate the update.  That's unfortunate, as I believe this issue is bigger than Microsoft believes it is (I've been working around it for a couple years now).

    Moderator Alex,

    How do the rest of us get resolution to this issue?  What details should be provided for additional troubleshooting?

    Thanks,

    Greg

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  5. Anonymous
    2019-09-11T15:38:56+00:00

    Greg

    Microsoft has declined to provide any support or a solution to this problem. They believe it does not affect enough people to be worth their time. In my case I have a 365 subscription to Office and a guarantee of unlimited support. If that is your case then I suggest you use the support option in your help menu to talk to Microsoft directly. So far I have no fix other than to manually download.

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