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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.
what must we do to get it loaded
Which version have you purchased?
I just purchased Office Home and Student 2019 and have a download with product key for a 2nd computer which was just purchased. However, when asked to login to my Microsoft account, it says 'this login doesn't exist'. I was just using it and signed out to download these aps. and Yes, I have checked my spelling. I just can't login from office setup.
Judy, not sure what you mean so I may have misunderstood your post. Try creating a new Microsoft Account (or sign in) using the same email address and password you used to create the account that 'does not exist' from here: https://account.microsoft.com/account If it lets you create the account try again to setup Office.
Before you do that go to the top right hand side of this page. You should see your name an Avatar (head shape)>click on it>See if you can sign in or see>My Microsoft Account>Click on it>Is it the same Microsoft Account that you tried to use to setup Office?
help me please