how to install office home and student 2019 on a new computer

Anonymous
2019-10-14T21:38:36+00:00

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2020-12-10T18:55:06+00:00

    We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

    See https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.

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  2. Anonymous
    2020-12-16T03:05:21+00:00

    thank you Stefan for your reply.  The phone number citation was what I needed.  It turned out that the key was not valid.  I was able to return the key and had no difficulty getting the software installed.

    NFontneau

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  3. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2020-12-16T10:43:42+00:00

    Thanks for the follow-up. I'm glad you got it sorted.

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  4. Anonymous
    2020-12-18T17:15:40+00:00

    My problem fully corrected and I am very, very grateful to Nilai.  She corrected the issue and activated my account. I cannot ask for anything more!  Again, to her, a million thanks are due.

    Pat Rashid

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  5. Anonymous
    2021-01-16T18:42:26+00:00

    I purchased a new laptop and Microsoft office home and student 2019.  I set up the office produce according to the instructions and entered the product key.  Now i can't get microsoft office to work at all.  Sometime after I uploaded the product, I got a notification to change something on my account - it made me use an outlook email when previously I had a gmail email on my account.  Now it doesn't seem to recognize my account or the association with the product key.  

    I can't seem to change back my account email.   This is very frustrating as I paid for the product and can't get it to download. 

    And of course, I can't talk to a human being - only online tech help and they don't seem to understand the problem.  Just keep going in circles.

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