how to install office home and student 2019 on a new computer

Anonymous
2019-10-14T21:38:36+00:00

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. DaveM121 932.3K Reputation points Independent Advisor
    2019-10-14T21:43:21+00:00

    Hi Sylvia

    If there is a free trial of Office 365 on that new PC, your should completely remove that before trying to install Office Home and Student 2019

    Use this tool from Microsoft to remove all remnants of any previous Office Installation:

    https://support.office.com/en-us/article/Uninst...

    Restart your PC

    Did you get a Product Key for your purchase of Office Home and Student?

    If so, use this link to install Office Home and Student:

    https://setup.office.com/Home

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  2. Anonymous
    2020-01-03T17:42:11+00:00

    We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

    This product key has already been used.   Install from your Microsoft account

    How do I do this?

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  3. Anonymous
    2020-01-03T19:25:27+00:00

    We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

    What do you mean when you say 'bought a copy of Office Home and Student 2019?  If you purchased a Product Key (25 characters) Go to: http://www.office.com/setup  Make sure that you use the email address and password for a Microsoft Account.  Also before you do this uninstall the free trial version of Office 365, which will have been installed on your new computer.

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  4. Anonymous
    2020-01-30T23:27:37+00:00

    I have the problem and the Microsoft support team didn't respond to my call

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  5. Anonymous
    2020-01-31T00:28:05+00:00

    Try here: https://support.microsoft.com/en-gb/contactus/  You will need to get round the Virtual Agent to contact a real person.

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