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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can not install microsoft office home and student despite using the correct product key 25 characters
I bought microsoft office home and student 2019 online and I can't install it on a new computer. And I need help.
Did you purchase from Microsoft or from a third-party retailer?
See if the product key is accepted here, where you will be prompted to set up an account for Office:
I bought microsoft office home and student 2019 online and I can't install it on a new computer. And I need help.
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The first time you installed Office, you should have been asked to associate the product with an account. That is the account you should use for future (re-)installations (https://account.microsoft.com/services/).