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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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I bought microsoft office home and student 2019 online and I can't install it on a new computer. And I need help.
Did you purchase from Microsoft or from a third-party retailer?
See if the product key is accepted here, where you will be prompted to set up an account for Office:
I bought microsoft office home and student 2019 online and I can't install it on a new computer. And I need help.
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The first time you installed Office, you should have been asked to associate the product with an account. That is the account you should use for future (re-)installations (https://account.microsoft.com/services/).
From your Office Account at: https://account.microsoft.com/services/ Sign in with the same email address and password for the Microsoft Account that you used when you first setup Office.