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I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos.
Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."
I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.
Logged out and back in, re-started my computer.
Is there any way to fix?
I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.
Anyone else having the same issue recently? And is there any fix?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you Jason for your quick response. Much appreciate that.! The smaller video does work my two minute video that I downloaded to One Drive provides the same response. There is a problem and the video cannot be added to your sway. Try again.
Thank you!
Lisa
Are you able to successfully upload the video to OneDrive and then see it listed as something insertable from OneDrive from within Sway?
Jason
Hi Jason
Yes. When I go to Sway, click on Media, Video, One Drive and it allows to be check and insert the video into Sway. Thank you for continuing to help!
That's good to hear, Lisa. Does that mean you're now able to get the video into your Sway or is it still resulting in an error, even when inserting from OneDrive?
Jason
I tried to add another video just to see by inserting through One Drive and it produces the same result . There is a problem and the video cannot be added. Try again.