Not Able to Post Videos to my Sway documents

Anonymous
2020-01-22T16:16:22+00:00

I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos. 

Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."

I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.

Logged out and back in, re-started my computer.

Is there any way to fix?  

I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.

Anyone else having the same issue recently? And is there any fix?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2021-01-12T09:35:23+00:00

    Hi Jason, my files are not that big (they're just screencasts that last a few seconds) and I have never been able to upload any of the MP4 files (although, I have only started using Sway very recently). My internet connection is fast and reliable, so I doubt that's the problem. One thing  though, the error message appears very soon after I try to upload; it's not like it tries to upload for a while and then the error appears. I don't know if that's something of note.

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  2. Anonymous
    2021-01-12T17:29:24+00:00

    The file of the MOV was not overly larger then MP4.

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  3. Anonymous
    2021-01-25T18:16:53+00:00

    I have the same problem Can`t add new videos.

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  4. Anonymous
    2021-01-26T21:51:36+00:00

    Thanks all for reporting this.  We are aware of and working on resolving the issue.

    Jason

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  5. Anonymous
    2021-01-27T22:12:51+00:00

    Hi all, we believe we have fixed the issue responsible for these video upload failures.  Please let us know if you experience any other issues.

    Jason

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