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I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos.
Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."
I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.
Logged out and back in, re-started my computer.
Is there any way to fix?
I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.
Anyone else having the same issue recently? And is there any fix?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having exactly this problem, I was happily uploading videos and suddenly it just stopped, no matter what device I use or how long/short the video is. This is so frustrating
Hi Beaker,
I'm not able to repro this issue right now and we don't see any evidence of it broadly not working so I need to gather some more information from you to get to the bottom of this. Does this repro for you both with uploading videos from your computer as well as inserting them from OneDrive?
Jason
It's happening when I post from my lap top and if I log in on my tablet and try to upload a video from there the same thing happens
Yeah, it seems pointless as this (instability) has been ongoing for years (as noted in my research). It never worked for me from the beginning (although, I only started using it very recently). I just converted my MP4 files to animated GIFs and used those instead. It's not ideal, but it serves my purposes sufficiently.
Hi Lisa, did you note the difference in the size of the file between the two formats? I'm curious because MOV is supposed to be way bigger than MP4 and may cause problems, I believe.