Not Able to Post Videos to my Sway documents

Anonymous
2020-01-22T16:16:22+00:00

I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos. 

Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."

I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.

Logged out and back in, re-started my computer.

Is there any way to fix?  

I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.

Anyone else having the same issue recently? And is there any fix?

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  1. Anonymous
    2020-10-08T18:16:04+00:00

    Hi Erik,

    I am not able to reproduce the video processing issue.  Does this happen with all videos or just certain ones?  Does it happen if you try to insert a video from the Insert pane rather than doing a local upload?  I ask because I wonder if the video you are using is either corrupt or an unsupported format.  Also, uploads can sometimes fail due to network latency.  Let me know what you find.

    Also, David and Louise, thanks for reporting the issue about the inability to duplicate videos.  We believe it is a new issue and are investigating it.

    Jason

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  2. Anonymous
    2020-10-09T10:01:55+00:00

    Hi Jason,

    Thank you for the update. We have been puzzling over this and wondering all sorts of things i.e. does duplication not like .png files so we tried only using .jpeg files and it still happened. Good to know it is a technical issue and not user error!

    Best wishes,

    Louise

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  3. Anonymous
    2020-10-09T15:19:16+00:00

    Hey Jason,

    We downloaded these videos directly from a Teams Live event so they should be in the proper format. I've done this with videos from Streams -> Sway without an issue but for some reason, these from the live events will not post. 

    It looks like we get past the uploading piece fine and the actual transcoding is where it fails.

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  4. Anonymous
    2020-10-09T22:12:57+00:00

    Erik,

    We are not currently tracking any issues where videos fail to upload (just duplicate).  If you video is failing to upload into Sway it could be because it is a non-supported format, network latency, or size of the video.  Are you able to get other videos to work?

    Jason

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  5. Anonymous
    2020-11-29T04:08:48+00:00

    Hi I have uploaded videos and audio files to my sway but when I press play it is skipping past these files .how do I get sway to  play the videos and audio?

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