Not Able to Post Videos to my Sway documents

Anonymous
2020-01-22T16:16:22+00:00

I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos. 

Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."

I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.

Logged out and back in, re-started my computer.

Is there any way to fix?  

I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.

Anyone else having the same issue recently? And is there any fix?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2020-08-27T00:16:01+00:00

    Hi Jason,

    It is working now.

    Thanks for your assistance.

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  2. Anonymous
    2020-08-26T23:36:58+00:00

    Confirmed, working my end, thanks heaps Jason! :D

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  3. Anonymous
    2020-08-26T17:12:58+00:00

    This issue has been fixed.  Please let us know if you run into any other problems with it.

    Jason

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  4. Anonymous
    2020-08-26T15:00:42+00:00

    Thanks for the reports, we have found the issue and are working on a fix.

    Jason

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  5. Anonymous
    2020-08-26T14:55:49+00:00

    I am having the same problem, even when inserting the video from OneDrive.  It was working fine last week and yesterday morning, but it hasn't worked since about noon yesterday.  I'm inserting about 10 mb mp4 videos from OneDrive.

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