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I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos.
Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."
I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.
Logged out and back in, re-started my computer.
Is there any way to fix?
I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.
Anyone else having the same issue recently? And is there any fix?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
A common reason for this is the size of the video. If you try again with a much smaller video does it succeed? If so, you might need to try uploading the full-size video from a faster connection.
Jason
i have the same issue please help
Thanks for reporting this. As you might expect, we are running into a variety of issues due to current events, but we believe we have solved it and it should be working again. Please let us know if you run into anything else.
Jason
I'm having this issue today.
Thanks for reporting this issue; it should be fixed now. Let us know if you run into any other issues.
Jason