one drive error "your onedrive folder can't be created in the location you selected"

Anonymous
2019-11-19T10:19:58+00:00

I have this error "your onedrive folder can't be created in the location you selected" I had onedrive working fine on my computer for a long time then over the weekend it stopped working and now I have this error. I have tried the following

  1. Remove Onedrive and reinstall it.
  2. It works on other drives but I want all my Data on my Data drive
  3. I have trie downloading and installing OneDrive to the targeted drive, check if the OneDrive can recognize the drive as a right location. You can have a try to see the result, this I can do but it keeps coming up with the same error
  4. I have right clicked my targeted drive >  properties > Security > and checked that I have the Full control permission of the drive.
  5. Create a new test Windows user profile to see the result.

As the issue persists here is the information below:

  1. I attach a screenshot about the drive property showing the NTFS format and
  2. A screenshot about the error message.

Please let me know how I can fix this

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2019-11-19T10:44:16+00:00

    Dear GeorgeJeffreys ,

    Thanks for participating in the Microsoft Community. I'm an Independent Advisor and I'll help you.

    First, is not recommend to sync in a portable device, you shouldn't use Usb drive to sync Onedrive.

    Let's try to re-install Onedrive client:

    Do you know how work with the "Regedit"?

    This a little bit complicate, but I think that no to much...

    So, with the keys combinations (Windows + R), you'll open the "Run" windows, then type regedit.

    We need to find Onedrive folder and delete.

    you will find it in this path:

    HKEY_CURRENT_USER\Software\Microsoft\

    Expand Microsoft folder click on the "arrow", inside you'll see the Onedrive folder, click with "Right-Click" over Onedrive folder and delete all.

    This process only remove Onedrive configuration, the data will be fine.

    After, uninstall Onedrive from Control Panel and re-install again with the file that you'll download in this official Microsoft Support:

    https://support.office.com/en-us/article/onedri...

    Download the last Production Ring versión: 19.174.0902.0013 and install it.

    Finally, It is possible that you need to put your credentials again, then when you select the folder for Onedrive (use E: location ), maybe will appears a message that says "This folder already has information/data", so, in the same way, select that location and accept.

    Do not hesitate to ask if you need more information.

    I hope it has been useful to you.

    Regards,

    Renzo.

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  2. Anonymous
    2019-11-26T01:11:59+00:00

    Hi all,

    This is the same problem as https://answers.microsoft.com/en-us/windows/forum/all/onedrive-stopped-synchronizing-to-the-local-folder/92adb13a-5f65-4fcb-a3bb-36ed8add0aa1?page=1 & https://answers.microsoft.com/en-us/msoffice/forum/all/your-onedrive-folder-cant-be-created-in-the/caf4e707-ae21-4936-9330-a33245b3800b & https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-update-now-wont-let-me-use-the-location-i/e11e6454-7b15-435d-b631-37d236035803 & https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-folder-cant-be-created-in-the-location/ca0ca6ef-98f2-4b99-8abc-c227bc73050f

    I can confirm that it was introduced by an update to the OneDrive sync app after build 19.086.0502.0010

    It's present in builds 19.192.0926.0012, 19.174.0902.0013 (current production), 19.222.1110.0001 (rolling out fast ring).

    My temporary fix has been to download 19.086.0502.0010 from here: https://support.office.com/en-us/article/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 or direct: https://go.microsoft.com/fwlink/?linkid=860987 

    Then uninstall OneDrive via programs & features in control panel, take the PC offline, install 19.086.0502.0010 from the download & ignore the connect to account prompts, go to C:\Users*username*\AppData\Local\Microsoft\OneDrive & here we need to deny the client access to the Update & StandaloneUpdater folders.

    You will need to create the StandaloneUpdater folder first.

    Then right-click the Update folder > Properties > Security tab > Advanced > Disable inheritance > Remove all inherited permissions from this object > OK > Yes to the Windows Security prompt > OK to exit. The Advanced settings will look like this afterwards:

    Repeat for the StandaloneUpdater folder.

    It's a good idea to disable the OneDrive standalone update task in task scheduler too.

    Then go back online & go ahead & sign back into OneDrive, set the folders to where you want them (D:\OneDrive in my case, but whatever your secondary drive is, accept the prompt about the files already there being merged & let it sync back up.

    When this is all confirmed as fixed & a new working build is released, you will need to reverse the changes by re-enabling inheritance & OneDrive will update itself.

    It doesn't seem too happy about being denied access to the folder & the CPU will spike occasionally as it tries (& fails) to update itself, but this is the only way I've been able to stop it updating to one of the broken new builds. I'm going to keep testing it today to make sure it holds.

    Cheers,

    Justin

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  3. Anonymous
    2019-11-25T13:07:52+00:00

    Hi everyone,

    I've reached out to Office 365 support and they said they're aware of the issue and are working on a solution.  I'll post it here when i get something from them.

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  4. Anonymous
    2019-11-25T12:47:46+00:00

    I have a similar issue and unfortunately the uninstall/reinstall plus regedit solution does not work for me.

    A bit of history;

    I had onedrive working happily on a second internal drive (D:) until a recent microsoft update. After that, onedrive seemed to partially work, but had the error that "We could not find your Onedrive folder ... etc". In trying to fix it, I uninstalled and reinstalled only to find that I cannot move the onedrive to the original location because "it cannot be created there" ( clearly it can, as it's been there for 2 years! ) AV and other similar system software has been disabled but made no difference.

    With a bunch of software using it as a main repository, I must sync new files / database etc saved into the old location.

    It sounds like a fault introduced by a Microsoft update...

    Has this happened to anyone else? Does anyone have a fix?

    Thanks

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  5. Anonymous
    2020-03-17T06:05:09+00:00

    I tried a simpler solution, which worked for me. Maybe it will work for others (given that it's not a complicated issue).

    1. Copy your OneDrive folder to your Users folder on your D drive. 
    2. Unlink This PC in Settings. 
    3. Go to your D Drive, navigate to D:\Users\youruser\OneDrive(Right Click) Select Properties.
    4. Under Security, click on Users. Change permissions on Edit, and give Users Full Control, and Modify.

    5. Sign-In on  OneDrive, and Change Location to your new folder.

    If giving your users full permissions didn't work, it also worked for me to place it in the upper-level D:\Users without assigning permissions. 

    Worked for me! Good luck guys! Hopefully no need to mess with registries.

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