Error when trying to login in to Microsoft Teams

I have tried the steps recommended and unfortunately it doesn’t solve my problem. I am receiving as message telling my institution to activate it on the MacOS application and on the iphone I am just getting an error. I was unable to login at any point but I received multiple emails in regards to the activation of the service on my account. My account manager deactivated and then about 1 day later reactivated and that still didn’t solve the issue. How would you like me to send the screenshots? Thank you

Hi Issueshelp,

From your description, I'd like to conclude your situation as following points, please feel free to correct me if there is any misunderstanding:

1. You cannot sign into your account in the Teams desktop client, Teams web APP as well as the Teams APP of your iPhone.
2. Your colleague's account can successfully log in to Teams on your computer and mobile phone.

In this situation, please kindly try to removing stored user credentials in the Credential Manager via using Control Panel to check this issue.

If the issue persists, try to clear the Teams caches: exit Teams completely, go to***%appdata%\Microsoft\teams\Cache*** and delete all the files. Then go to %appdata%\Microsoft\teams\Application Cache\Cache, delete all the files. Re-open Teams to see if you can sign in successfully.

Similarly, if you still cannot sign into your account in the Teams web app after clear the Windows credentials, it is recommended to clear the browser's caches and cookies and try again.

Moreover, to narrow down this issue and help you more efficiently, we need to collect following information for analysis: 

1. Did you receive the same error message in the Teams desktop client, Teams web APP and the Teams APP on your iPhone? Please provide us screenshoots of the error messages for analysis.
2. Please check if you can sign into your account in your colleague‘s computer.
3. If convenience, please change to a different network environment and check the result.
4. Can you sign in to Teams before? Please send us a screenshoot of your account licenses for analysis, thanks for your understanding.

Best regards,

Jennifer

hi this is rishabh upadhyay nd i am not able to get access on the microsoft teams app on my HP laptop on windows 8 as well as through web but my frnd can have access through his laptop with the same id and password. i have tried all these things but i am still not able to get access. but i am able to get access through my phone..i also have tried to chnge the wifi network but still the same problem exists. i also have provided a screenshot of the same of app and website .

  plz help me as i am having my educational classes through ms teams,plz revert back to me as soon as possible

regards,

rishabh upadhyay

 

Hi i have exacly the same problem. I have a new laptop with Windows 10 and i can´t access teams that a need for classes. On my old Mac i can. Can someone help me? Thanks!

Hi Issueshelp,

From your description, I'd like to conclude your situation as following points, please feel free to correct me if there is any misunderstanding:

1. You cannot sign into your account in the Teams desktop client, Teams web APP as well as the Teams APP of your iPhone.
2. Your colleague's account can successfully log in to Teams on your computer and mobile phone.

In this situation, please kindly try to removing stored user credentials in the Credential Manager via using Control Panel to check this issue.

If the issue persists, try to clear the Teams caches: exit Teams completely, go to***%appdata%\Microsoft\teams\Cache*** and delete all the files. Then go to %appdata%\Microsoft\teams\Application Cache\Cache, delete all the files. Re-open Teams to see if you can sign in successfully.

Similarly, if you still cannot sign into your account in the Teams web app after clear the Windows credentials, it is recommended to clear the browser's caches and cookies and try again.

Moreover, to narrow down this issue and help you more efficiently, we need to collect following information for analysis: 

1. Did you receive the same error message in the Teams desktop client, Teams web APP and the Teams APP on your iPhone? Please provide us screenshoots of the error messages for analysis.
2. Please check if you can sign into your account in your colleague‘s computer.
3. If convenience, please change to a different network environment and check the result.
4. Can you sign in to Teams before? Please send us a screenshoot of your account licenses for analysis, thanks for your understanding.

Best regards,

Jennifer

hi this is rishabh upadhyay nd i am not able to get access on the microsoft teams app on my HP laptop on windows 8 as well as through web but my frnd can have access through his laptop with the same id and password. i have tried all these things but i am still not able to get access. but i am able to get access through my phone..i also have tried to chnge the wifi network but still the same problem exists. i also have provided a screenshot of the same of app and website .

  plz help me as i am having my educational classes through ms teams,plz revert back to me as soon as possible

regards,

rishabh upadhyay

Hi Issueshelp,  

Thank you for getting back to us, I'm sorry for providing suggestions regarding Teams for Windows since you didn't mentioned you are using Teams on your Mac. 

Please kindly try following steps to see if it helps: 

1. Click Go > Go To Folder > Type in: ~/Library/Application Support/Microsoft, then delete the Teams folder there.
2. Navigate to the following folder in your Mac and then delete them and try to again to see if it helps.

~/Library/Caches/com.microsoft.teams

~/Library/Caches/com.microsoft.teams.shipit

~/Library/Application Support/Microsoft/Teams

Regards,

Jennifer