Microsoft Teams Kills all Network Connectivity During Calls

Anonymous
2019-10-28T14:37:04+00:00

Despite having a good WiFi or Ethernet connection, regardless of which network I'm on, if I join a Microsoft Teams call, all network connectivity stops working and teams simultaneously reports poor call quality and no network connectivity. All this while on an active call which I can see and hear. Here's a full description of symptoms.

Every time I connect to a Teams call:

  • Incoming call quality is ok. I can hear and see others.
  • Outgoing call quality is very poor. Others say my voice is breaking up.
  • If I unmute and speak for more than a few seconds, I am booted from the call.
  • If I stay muted I can stay on the call indefinitely.
  • I can share my screen just fine, I don't get kicked from the call.
  • Teams periodically puts up a warning symbol in the call controls reporting poor connectivity.
  • Teams puts up a blue banner stating that I have been disconnected from the internet.
  • (Intermittent) Teams puts up a big overlay on top of the whole app saying I have been disconnected
  • The call continues though all of this, including voice and video.
  • All other network connectivity is broken (e.g.: Browsers cannot load pages, network drives stop working)
  • Text chat features work fine (but not during calls, where they fail to work like all other network activity)

The instant the call ends, all the symptoms stop. I can access network resources again. My wifi connection is fine. I've tested using wired networking and encounter the exact same issue. I've also tried various audio devices and disconnecting all peripherals as longshot solutions. No dice. I don't have anything weird on my system as far as I am aware. Teams works fine on other machines but not on my primary laptop. 

This issue not only makes Microsoft Teams itself nearly unusable, it knocks my whole system offline for the duration of the call, which is incredibly frustrating.

I'm booting into Windows 10 on a 2015 MacBook Pro 13". I have all the latest patches for everything. I've seen two other people here who have what I think is the same issue as mine, but their question threads didn't have any solutions either, and now they're locked.

https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-always-appears-poor-network/1a9ef89c-e495-4e2c-b108-d5b8702a54a8

https://answers.microsoft.com/en-us/msoffice/forum/all/teams-kills-all-connections/6b9dd383-df31-4bec-957a-41ee478eab3e

Does anyone have any idea what could be going wrong? Any solutions? Any more info needed from me about my setup?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

133 answers

Sort by: Oldest
  1. Anonymous
    2021-01-09T02:11:25+00:00

    Realtek provided a Unofficial < driver. please contact me on *** Email address is removed for privacy *** This has fixed all issues for our customers.

    Your e-mail address was redacted.  Any chance you can post a link?

    Thanks!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-01-09T02:21:27+00:00

    damn.... <email address removed by moderator>

    No, i do not know if i can spread it already. (my boss will fire me)

    I will post a megashare tomorrow

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-01-10T12:21:17+00:00

    Realtek will release a fix end of next week- please hold on

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2021-01-18T13:18:29+00:00

    Its a Realtek Problem

    We have more differnt Dockingstations an USB Lanadapter. Make all Updates newest Driver aso.

    All the same Problem. Disconnect LAN.

    Usb Ethernet Adapter AX 88179Chip work fine.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2021-01-19T11:11:54+00:00

    Realtek will release a fix end of next week- please hold on

    Would you be able to let us know when that occurs?

    Was this answer helpful?

    0 comments No comments