Microsoft Teams Kills all Network Connectivity During Calls

Anonymous
2019-10-28T14:37:04+00:00

Despite having a good WiFi or Ethernet connection, regardless of which network I'm on, if I join a Microsoft Teams call, all network connectivity stops working and teams simultaneously reports poor call quality and no network connectivity. All this while on an active call which I can see and hear. Here's a full description of symptoms.

Every time I connect to a Teams call:

  • Incoming call quality is ok. I can hear and see others.
  • Outgoing call quality is very poor. Others say my voice is breaking up.
  • If I unmute and speak for more than a few seconds, I am booted from the call.
  • If I stay muted I can stay on the call indefinitely.
  • I can share my screen just fine, I don't get kicked from the call.
  • Teams periodically puts up a warning symbol in the call controls reporting poor connectivity.
  • Teams puts up a blue banner stating that I have been disconnected from the internet.
  • (Intermittent) Teams puts up a big overlay on top of the whole app saying I have been disconnected
  • The call continues though all of this, including voice and video.
  • All other network connectivity is broken (e.g.: Browsers cannot load pages, network drives stop working)
  • Text chat features work fine (but not during calls, where they fail to work like all other network activity)

The instant the call ends, all the symptoms stop. I can access network resources again. My wifi connection is fine. I've tested using wired networking and encounter the exact same issue. I've also tried various audio devices and disconnecting all peripherals as longshot solutions. No dice. I don't have anything weird on my system as far as I am aware. Teams works fine on other machines but not on my primary laptop. 

This issue not only makes Microsoft Teams itself nearly unusable, it knocks my whole system offline for the duration of the call, which is incredibly frustrating.

I'm booting into Windows 10 on a 2015 MacBook Pro 13". I have all the latest patches for everything. I've seen two other people here who have what I think is the same issue as mine, but their question threads didn't have any solutions either, and now they're locked.

https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-always-appears-poor-network/1a9ef89c-e495-4e2c-b108-d5b8702a54a8

https://answers.microsoft.com/en-us/msoffice/forum/all/teams-kills-all-connections/6b9dd383-df31-4bec-957a-41ee478eab3e

Does anyone have any idea what could be going wrong? Any solutions? Any more info needed from me about my setup?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-23T23:51:38+00:00

    I am also having the same issue.

    I have 2 laptops side by side both connecting to AC wifi

    Running wifi signal monitoring software on both laptops shows equally good connection on both laptops

    As soon as I join a teams meeting (a one on one call seems fine) the signal on that computer drops to zero for the most part with spikes of activity.

    Disabling and enabling my wifi nic sets it back to normal until the next meeting.

    When the wifi drops all signals disappear including neighbours, weakish signal.

    I can't find any relevant errors in the event log

    Screen shot shows signal strength before and after joining a teams meeting.  The drop was as soon as I was admitted into the meeting.

    errors in any of the

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  2. Anonymous
    2020-09-26T11:19:52+00:00

    No, she isn't using any kind of dock.

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  3. Anonymous
    2020-10-05T15:27:07+00:00

    I'm having the same issue. One user is running an HP Specter x360. I've rebuilt the machine twice, making sure all the firmware and dock updates are up to date. When the user joins a Teams call with more than 2 people it cuts out after about 30 minutes.

    This has been going on for months now. This never happened with the Surface Book 2 and Surface Dock. But now it's happening with the HP Spectre and the Thunderbolt Dock. It's powered and the ethernet is plugged in to it.

    It's driving me insane.

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  4. Anonymous
    2020-10-05T17:02:32+00:00

    I'm having the same issue. One user is running an HP Specter x360. I've rebuilt the machine twice, making sure all the firmware and dock updates are up to date. When the user joins a Teams call with more than 2 people it cuts out after about 30 minutes.

    This has been going on for months now. This never happened with the Surface Book 2 and Surface Dock. But now it's happening with the HP Spectre and the Thunderbolt Dock. It's powered and the ethernet is plugged in to it.

    It's driving me insane.

    @rfnichols - thanks for the information. Does that Thunderbolt dock use a device and driver from RealTek, by chance?

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  5. Anonymous
    2020-10-05T18:02:15+00:00

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