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Despite having a good WiFi or Ethernet connection, regardless of which network I'm on, if I join a Microsoft Teams call, all network connectivity stops working and teams simultaneously reports poor call quality and no network connectivity. All this while on an active call which I can see and hear. Here's a full description of symptoms.
Every time I connect to a Teams call:
The instant the call ends, all the symptoms stop. I can access network resources again. My wifi connection is fine. I've tested using wired networking and encounter the exact same issue. I've also tried various audio devices and disconnecting all peripherals as longshot solutions. No dice. I don't have anything weird on my system as far as I am aware. Teams works fine on other machines but not on my primary laptop.
This issue not only makes Microsoft Teams itself nearly unusable, it knocks my whole system offline for the duration of the call, which is incredibly frustrating.
I'm booting into Windows 10 on a 2015 MacBook Pro 13". I have all the latest patches for everything. I've seen two other people here who have what I think is the same issue as mine, but their question threads didn't have any solutions either, and now they're locked.
Does anyone have any idea what could be going wrong? Any solutions? Any more info needed from me about my setup?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
ScottMetzel,
My USB-C Dock also uses that driver
@mhull, @MiguelRodé - So that USB-C with USB-A dock you mentioned (@MiguelRodé) uses the same RealTek driver that the Lenovo Thunderbolt 3 Workstation Dock Gen 2 uses. I downloaded the drivers for the USB-C with USB-A dock, popped open the INF file for the driver, and all the devices listed below use the same driver. I think if it's the device, that anyone using this device and driver with Teams could have the same experience we're having. If the experience is different, then perhaps it's not the device / driver, but something else in common (i.e. Teams) .. really not sure... List:
Matt, thanks for those workarounds! I'll give them a try. I have been using WiFi with no issues so definitely agree with your #2. I'll have to try unplugging and re-plugging the network cable, a whole lot better that a full reboot, haha.
In case it helps, my dock is a Lenovo "ThinkPad Hybrid USB-C with USB-A Dock" model number DUD9011D1 - this guy.
Please keep this thread active if you hear back from support!
Best,
M.
Having the same exact issue as others have stated. Within 3-7 minutes of a Team meeting, others in the meeting will see that I have "frozen" and then about 40 seconds later my Ethernet connection will drop out completely. To regain connectivity and re-join the meeting, I simply unplug the network cable and plug it back in. After the initial loss of connectivity, it doesn't happen again a second time after re-connecting to the meeting. I am using a Lenovo Yoga C740-15IML i7 Windows 10 Enterprise. The dock is a Lenovo Thinkpad Thunderbolt 3 Gen 2 Dock Model DK1841. I have an open ticket with Team's support but they have not been able to figure it out it. It appears to be an issue with the specific driver/hardware used in certain models of docks. The DK1841 uses a Realtek chipset and I suspect there is some sort of incompatibility with the current driver or configuration in the Teams Desktop app.
As a workaround, I have found this issue does not happen in the following situations:
Hopefully this can be sorted out soon...
Piling on... same issue. Lenovo T480s, ethernet connection which will drop 10-15 minutes into a call. I've noticed that it happens more when I'm presenting, usually not when I'm in the audience. It's puzzling why that would be the case but it's a clear pattern for me.
The laptop switches to WiFi but I can't reconnect on WiFi at that point, I need a reboot. For next time I'll try starting the call on WiFi from the get-go to see if that allows me to get through my full presentation without issues.