MAU still didn't work

Hi Michael,

Really sorry to hear that the MAU issue still persisting on your Mac. In my last reply in the original thread, there was a promising workaround on this issue, please check if that method is working on your side when the next update is released.

1.Click on check for updates to open the MAU.

2.Go to Finder >Application >Utilities > Activity Monitor.

3.Check if there is a process called "StandAloneUpdaterDaemon", if so, please terminate it.

4.Go back to the MAU and try updating your Office application. 

For the other users who have the same issue while using the MAU, although your issue symptom might be the same, but the root cause could be different, we would kindly suggest you raise a new thread in this community, and we will assign agents to help you narrow down and resolve the issue.

Your understanding and cooperation is highly appreciated.

Regards,

Alex Chen

OK now that I have MAU 4.17 showing on the "insider" updates, I went ahead and tried the procedures for the "StandAloneUpdaterDaemon" and I haven't been able to spot this process running. I tried just to capture anything with "stand" in case the name has changed but no luck.

I am running Catalina 10.15.1.

Same here....from the log...

019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> WebServices.WebContent: Request actions, CallerId updaterType

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> WebServices.ServiceResponse: Making request to https://officeci-mauservice.azurewebsites.net/MAUService/api//Actions for CallerId [updaterType]

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> UXRefresh: DashboardRowView: updateState: Downloading

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> UXRefresh: DashboardRowView: tintAppUpdateStatusIcon: Install Date Available.

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> UXRefresh: DashboardRowUpdateView: updateState: Downloading.

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> UXRefresh: DashboardViewController: SetState: State = Updating.

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> WebServices.ServiceResponse: Response time: 59.893012, callerID: updaterType, api: /Actions

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> WebServices.WebContent: Action received for updaterType

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> WebServices.DeltaUpdater: UpdaterType - Cannot use Binary Delta as Install On Clone is not applicable

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> WebServices.DeltaUpdater: UpdaterType - actionId string: UseBinaryDelta, Updater type 1

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> DownloadTask.DownloadBegin: ID: 2BA10F94-D706-4E6F-AF15-9A903E946EA4, PreviousID: , AppID: MSau04, Version: 4.17.19102802, UpdateVersion: 4.17.19110502, Pkg: Microsoft_AutoUpdate_4.17.19110502_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> DownloadManifest.Downloading: Downloading. URL: https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft\_AutoUpdate\_4.17.19110502\_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Debug> DownloadManifest.Status: Attempting dowload. URL: https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft\_AutoUpdate\_4.17.19110502\_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Debug> DownloadActor.Status: Fetching file Attempt. URL: https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft\_AutoUpdate\_4.17.19110502\_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> DownloadActor.Status: Fetching file Success. File: https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft\_AutoUpdate\_4.17.19110502\_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Debug> DownloadManifest.Status: Dowload Attempt successful. Downloaded Temp Location: file:///var/folders/4j/00lh1f5j0r9c4qj_fxgc88z4k402f0/T/MSau_39495/Microsoft_AutoUpdate_4.17.19110502_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Error> DownloadManifest.SignatureError: Signature cannot be verified. File: Microsoft_AutoUpdate_4.17.19110502_Updater.pkg

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Info> DownloadManifest.DownloadFail: Failed to download https://officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft\_AutoUpdate\_4.17.19110502\_Updater.pkg because 'Error Domain=com.microsoft.autoupdate Code=500 "Failed to verify file signature" UserInfo={NSLocalizedDescription=Failed to verify file signature, NSLocalizedFailureReason=Either it is a mismatch of key or hash is incorrect}'

2019-11-07 07:45:17 [Microsoft AutoUpdate] <Error> DownloadTask.DownloadFailure: ID: 2BA10F94-D706-4E6F-AF15-9A903E946EA4, Details: {

    DownloadURL = "officecdn-microsoft-com.akamaized.net/pr/4B2D7701-0A4F-49C8-B4CB-0C2D4043F51F/MacAutoupdate/Microsoft_AutoUpdate_4.17.19110502_Updater.pkg";

    ErrorCode = 500;

    ErrorDomain = "com.microsoft.autoupdate";

}

Hi Alex,

I received an update on another Mac that is working perfectly. The auto-update to 4.17 and there are a number of improvements to the office suite. 

The update is an "insider" update 4.17 and it only shows up on Macs set to "insider" - I would guess that your Mac that is showing 4.17 is set to "insider" while the other ones - mine - are not set there. Here is what mine looks like when I set "insider" updates - I now see 4.17 and I get an error when trying to download.

Although the message is different - no more "one or more packages..." it still appears to be the same problem.

Hi Alex,

I received an update on another Mac that is working perfectly. The auto-update to 4.17 and there are a number of improvements to the office suite.

Hi Kent,

So far, I haven't receive any notification about the release of the MAU version 4.17.

Could you tell us where did you receive that notification?

Regards,

Alex Chen