MAU still didn't work

Anonymous
2019-10-16T18:20:05+00:00

Split from this thread from months ago

Well it's now October, and 16.30 just arrived. The MAU still didn't work. I noticed that it's now combined with the update so didn't try to download the updated first this time. But symptoms are all the same - the updater recognized that I needed all applications and told me to install 16.30 and when I saw the progress bar, each package showed download progress but the overall download progress kept resetting each time to zero and the package didn't finish saving on my Mac. At the end I got the telltale message "One or more packages..." 

This is the problem that Microsoft doesn't want to fix because they don't have enough people reporting it or saying they have the problem. 

So I'm a 365 subscriber who pays money to have what Microsoft described as the package I was purchasing and they're not going to provide it.

I guess this is what happens when integrity is an option left up to the workers and not the leaders.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-10-24T08:20:07+00:00

    Hi Michael2050,

    The process name of itself haven't been changed during the macOS upgrade.

    That issue was reported as there are 2 active process running at the background while updating the Office for Mac, one is the MAU, another is the StandAloneUpdaterDaemon which jeopardize the whole updating procedure.

    If you didn't see that process in the Activity Monitor, then I believe the root cause of the MAU issue should be different.

    @Steve, as you were using the MAU 4.15, please first update the MAU to the current latest version 4.16 and check the outcome.

    Since this issue has impact on multiple users, I will keep communicating with our internal resources on this issue. Meanwhile, as the issue reported in the following Github thread has been resolved by the Product team:

    Error : One or more Update Packages Could not Not Be Downloaded

    Thus, I think it's also a good idea to raise an issue thread in the OfficeDocs-OfficeUpdates  Github, hope this will raise the Product Team's attention on the issue.

    Best Regards,

    Alex Chen

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  2. Anonymous
    2019-10-23T23:11:07+00:00

    Steve

    OK thanks again for trying this out. 

    ALEX

    as Steve is on Catalina its possible that the process name has changed so if you have a source to update this process name we can look for some else to test it?

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  3. Anonymous
    2019-10-23T22:21:29+00:00

    Hi

    i am on catalina 10.15

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  4. Anonymous
    2019-10-23T21:40:09+00:00

    Steve

    thanks for testing this. What OS are you on?

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  5. Anonymous
    2019-10-23T20:50:06+00:00

    Hi Alex,

    I have MAU 4.15 and hadn't installed 16.30 updates, so...

    I opened MAU as you suggest and there was no active process StandAloneUpdaterDaemon

    I then did manual update check for updates and 16.30 ones loaded into the list but still no active process StandAloneUpdaterDaemon

    I then tried installing them and they failed but still no active process StandAloneUpdaterDaemon

    RegardsSteve

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