Mendeley Word Plugin Problem

Anonymous

After the most recent autoupdate to Office, Word seems to have issues loading the Mendeley plugin.

When I run Word, I keep getting the following message:

File not found: libc.dylib ( 53) in Mendeley Plugin

Word version: 16.21

Mendeley version: 1.19.3

I tried uninstalling and reinstalling the plugin (and restarting between), I tried downloading and installing Word again.

Now the plugin appears to be installed but when I go to: references>insert or edit citation, I get the error message above.

Any ideas?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

*Screenshots are from the Dutch version.

After clicking the References tab in the Word Ribbon, an error menu pops up.

Click the (dotted) button at the right, will be 'Search errors' or something in English Word distribution, to open the Visual Basic Editor.

Then look up 'MacIpcClient' in the menu 'Project - MendeleyPlugin' at the upper left of your screen and double-click.

The following window will pop up, activate this window by clicking on the text.

Press ctrl (or cmd for mac) + F for the Find menu and click Replace... menu (or open Find and Replace with cmd + shift + H for mac).

Search for "libc.dylib" and fill in "/usr/lib/libc.dylib" in the Replace field and click 'Replace all'.

Click 'OK' on following pop-up windows.

Close Find and Replace menu.

Save the adjustments by clicking the floppy icon in the upper left and close window of Visual Basic Editor.

Finally, restart Word

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Answer accepted by question author

Anonymous

How I resolved the issue:

1.) You can download previous version here https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac (scroll way down for a list of the previous versions). Then download the version you like, I just reverted to version 16.20 as mentioned above.

2.) Go to your applications folder and delete all Office applications.

3.) Download and install package. I also went offline so that it wouldn't check for a new version during installation (this might be unnecessary).

4.) Don't forget to deactivate auto-update: Go to help -> Check for updates -> Choose "Automatically Check" or "Manually Check".

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145 additional answers

Anonymous

2019-01-19T08:55:21+00:00

Hi van der Burg,

Thanks for your help

I followed all your steps but i dont know what is wrong, because when i start again working with word is like nothing happened...

When i open the window for replace all, i have this:

In this window, do i have to use "" to write the text??

anyway i did with and without "".

After this you mentioned that a pop-up window will appear? but in my case, nothing appeared and i just saved the adjustments with the floppy icon.

Then when i closed word this window appeared

Then i clicked ok, and closed Word.

If you have any suggestions,

maybe int he window for the replacement i should select some of the options that are available???

Thanks

Thanks Glorian and John Korchok, i will try to fix the problem without changing the OS version, like van den Burg, did.
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John Korchok 235.9K Reputation points Volunteer Moderator

2019-01-18T19:10:29+00:00

That sounds a macro that has been password-protected. If so it's not openable. You could consider semikollar's steps (also in this thread) to downgrade Office to 16.19 or 16.20.
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Anonymous

2019-01-18T13:38:15+00:00

Phil_MH's answer solved the libc.dylib issue, but after fixed it I got the same error message concerning the "System" file.
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