Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2018-08-28T18:51:14+00:00

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

  1. sfc /scannow
  2. DISM repair
  3. .net repair tool (didn't really do much and found no errors)
  4. Office removal tool (said it wasn't installed)
  5. Rebooting
  6. cleaning temp folders

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  1. Anonymous
    2019-08-06T12:23:32+00:00

    I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

    Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

    Things that didn't work:

    1. sfc /scannow
    2. DISM repair
    3. .net repair tool (didn't really do much and found no errors)
    4. Office removal tool (said it wasn't installed)
    5. Rebooting
    6. cleaning temp folders

    thanks

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  2. Anonymous
    2019-08-07T10:04:23+00:00

    It has nothing to do with the preinstalled MS office 356 in the brand new laptop.

    First try: Uninstalled the MS office 365 and after restart tried to install both the 32 bit version and 64 bit version it did not work. Same error as above.

    Second try: Did PC reset to get back the junk and tried to install both 32 and 64 bit, but in both cases same error message.

    Third try: Uninstall and cleaned the registry with ccleaner to remove the specific  Microsoft registry links, but during install same error message.

    Now, I see this post about renaming the folder in Registry key.

    Question: Do we rename the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel whole or the problematic folder within it. In my case the error shows HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel\Lookaside\machine\Software\Microsoft\Fusion\PublisherPolicy\Default\Policy.11.0.office_xxxxxxxxxx\1\15.0.0.0

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  3. Anonymous
    2019-08-23T21:49:26+00:00

    Thank you for your response, 

    where can I locate  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel?

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  4. Anonymous
    2019-08-26T06:20:05+00:00

    I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

    Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

    Things that didn't work:

    1. sfc /scannow
    2. DISM repair
    3. .net repair tool (didn't really do much and found no errors)
    4. Office removal tool (said it wasn't installed)
    5. Rebooting
    6. cleaning temp folders

    This was the only thing that worked! Thank yooou!

    Thank you for your response, 

    where can I locate  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel?

    Open up the program regedit and paste that link into the navigation bar towards the top of the window, or manually navigate to it.

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