Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2018-08-28T18:51:14+00:00

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

  1. sfc /scannow
  2. DISM repair
  3. .net repair tool (didn't really do much and found no errors)
  4. Office removal tool (said it wasn't installed)
  5. Rebooting
  6. cleaning temp folders

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  2. Anonymous
    2019-10-19T13:21:29+00:00

    I am getting the following error when I am trying to install Office 2016 

    Dear MalunguMki,

    Method 1:

    go to control panel and check whether any office product was installed. if so kindly uninstall it and run the setup again.

    Method 2:

    Click on the below link and download the uninstall support tool for Microsoft site and check whether any previous versions of office was installed. If so kindly uninstall it form the tool and re-run the setup. 

    Direct Link :     https://aka.ms/SaRA-officeUninstallFromPC

    Support link:   https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    Reply me if u got stuck.

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  3. Anonymous
    2019-10-19T12:38:55+00:00

    I am getting the following error when I am trying to install Office 2016

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  4. Anonymous
    2019-10-18T05:17:16+00:00

    Thanks a lot i spent 2 hours on troubleshooting and this issue helped me fixed the problem in a snap.

    Regards

    Vibhu

    I think your issue got resolved.

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