Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2018-08-28T18:51:14+00:00

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

  1. sfc /scannow
  2. DISM repair
  3. .net repair tool (didn't really do much and found no errors)
  4. Office removal tool (said it wasn't installed)
  5. Rebooting
  6. cleaning temp folders

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  1. Anonymous
    2018-08-16T01:58:31+00:00

    When you uninstalled did you do it from apps & features? I did... Now I am having the same issue that you are. I did a factory restore to get the free junk back and then installed office 2016 and it was fine. The part about it that I cant deal with is that it looks like you have two instances installed.. Soo... the free junk has to go. BUT... when the free junk is uninstalled then the setup fails everytime you try to install office 2016 pro.

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    4 people found this answer helpful.
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  2. Anonymous
    2019-04-26T21:11:52+00:00

    631 people figured it out ;)

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel is the full registry path to a key.  The key is named "AppModel".  That's the key that needs to go (everything under it will "disappear" in the sense that MS will not find it, once you delete it or rename it).

    Try renaming AppModel to DumbAppModel.

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    3 people found this answer helpful.
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  3. Anonymous
    2018-10-31T22:09:27+00:00

    I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

    Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

    Things that didn't work:

    1. sfc /scannow
    2. DISM repair
    3. .net repair tool (didn't really do much and found no errors)
    4. Office removal tool (said it wasn't installed)
    5. Rebooting
    6. cleaning temp folders

    Thank you! Worked perfectly! I was pulling my hair out too!

    Was this answer helpful?

    2 people found this answer helpful.
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  4. Anonymous
    2018-09-13T21:24:16+00:00

    Thanks my friend, your solution is worked !!!

    Was this answer helpful?

    2 people found this answer helpful.
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