Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-08-28T18:51:14+00:00

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

  1. sfc /scannow
  2. DISM repair
  3. .net repair tool (didn't really do much and found no errors)
  4. Office removal tool (said it wasn't installed)
  5. Rebooting
  6. cleaning temp folders

Was this answer helpful?

1300+ people found this answer helpful.
0 comments

141 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-05T21:19:08+00:00

    Verified deleting the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel regkey also resolves this issue for a Microsoft Office 2016 Standard install encountering the msi error 1935 (Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

    Setup failed. Rolling back changes...")

    I ran into the problem after running the uninstall script from github (https://github.com/OfficeDev/Office-IT-Pro-Deployment-Scripts/tree/master/Office-ProPlus-Deployment/Remove-PreviousOfficeInstalls), and attempting to install again (even after a reboot).  Command line I had used for that script was "Remove-PreviousOfficeInstalls.ps1 -RemoveClickToRunVersions 1 -Remove2016Installs 1 -Force 1 -NoReboot 1"

    Was this answer helpful?

    0 comments