Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2018-08-28T18:51:14+00:00

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

  1. sfc /scannow
  2. DISM repair
  3. .net repair tool (didn't really do much and found no errors)
  4. Office removal tool (said it wasn't installed)
  5. Rebooting
  6. cleaning temp folders

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  1. Anonymous
    2018-12-08T15:05:49+00:00

    Ciao scusami anche io ho lo stesso problema .. Tu hai scritto, ho semplicemente ribattezzato la chiave e l'installazione ha funzionato correttamente, ma di preciso

    Grazie

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  2. Anonymous
    2018-12-07T20:31:06+00:00

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  3. Anonymous
    2018-12-07T20:18:10+00:00

    Worked for me on a new Dell Latitude 5000 5591.  I set up a lot of computers on a corporate LAN and the first thing I always do is remove the factory installed version of office.  Usually installation of our licensed version of Office goes smoothly after that, but not on this Dell.  Luckily, I found your post after about 5 minutes and saved the 12 hours you spent.  Renaming the registry key worked great.  THANKS!

    Mike

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  4. Anonymous
    2018-12-06T16:35:51+00:00

    Thank you for this. I had a machine that had the issue as well. I removed the registry key and all is well now.

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