MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2019-07-21T06:54:21+00:00

    Yes,  they've been billing me for months Hf so now after I to do the hgt email my son set up the account without my petmissuon

    I was wondering how you resolved if you did?  I am searching for how the card even got charged a mistake was  made last year which I got a credit so fast.  Now it seems as I am balancing this account the cancel just a good deal of money.  Did they help I do not know how old you son is but a fine line of service with a giant like Microsoft that can give courtesy vs direct recurring charges that I may have located old email let alone they did impress with a rapid credit now I see so many with charges and ill share more with the full thread of OTHER NAMES they should look for.  Make sure you shut off any auto billing within micro soft. I have an 8 year old son.  The charges shown and time are BS as the card should not have worked.  No updated address and lots of wrong looking details.

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  2. Anonymous
    2019-07-22T19:06:06+00:00

    I had to cancel my credit card

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  3. Anonymous
    2019-08-21T01:30:43+00:00

    MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

    I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

    https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

    I nave repeatedly tried to cancel I.m being charged for a service I don,t want dont use and dont know how to cancel it

    I have tried over and over.

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  4. Anonymous
    2019-08-29T00:46:49+00:00

    i want my money back

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