MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

Was this answer helpful?

400+ people found this answer helpful.
0 comments

178 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-11-04T14:24:48+00:00

    Just cancel my Xbox one account game not working

    Was this answer helpful?

    0 comments
  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-11-04T14:45:35+00:00

    lacreshiaHedgepath wrote:

    Just cancel my Xbox one account game not working

    Sorry. You aren't communicating with anyone connected to Billing here.

    See if you can help yourself with this info...

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    In the section "A subscription such as X Box Live, Microsoft 365, OnrDrive, or Skype had recurring billing enabled, look for this link Cancel or turn off recurring billing on a Microsoft subscription.

    If you can reach Microsoft Store Support, they will be able to help.

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    You may have to tell the Virtual Agent many times that you want to speak to an agent.

    Don

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-11-04T15:23:51+00:00

    Not cancelling account,just want the money that was taken for no apparent reason.

    Was this answer helpful?

    0 comments
  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-11-04T16:01:02+00:00

    MichaelAugustine2 wrote:

    Not cancelling account,just want the money that was taken for no apparent reason.

    If you're replying to my post, just above yours on this page there's quite a bit of information on those pages I linked to. I don't know of any other advice I can provide.

    Don

    Was this answer helpful?

    0 comments