MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

Was this answer helpful?

400+ people found this answer helpful.
0 comments

178 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-01-10T23:00:56+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    Need to cancel a charge

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-01-23T18:19:38+00:00

    I have an unauthorized charge of 69.99 on my credit card I need to speak to someone

    Is there a contact information person to person

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-02-20T00:00:10+00:00

    I live in Canada. I was concerned when I got a credit card bill from Microsoft under MICROSOFT *OFFICE 365 MSBILL INFO ON for $89.27. I logged into my Microsoft account and realized what it was for, but don't remember signing up for them to charge me automatically every year. I'm going to keep it because I do use it occasionally and it's handy.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-02-20T00:31:17+00:00

    I was concerned when I received a credit card bill titled MICROSOFT *OFFICE 365 MSBILL INFO ON for $89.27 (Canada). I logged onto my Microsoft account (which I rarely do) and realized what it was for and decided to keep it since I use Microsoft Office occasionally and it's handy to have. I had used it on the school's computers and now depend on it. I didn't realize I signed up for automatic renewal??? These contracts are so damned long and complicated and not in plain English, and who reads the whole thing anyway??? It's useful so I'll keep the subscription.

    Was this answer helpful?

    0 comments