MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2020-11-25T03:08:06+00:00

    It is now 11/25/20 and as of January 2020 I have been double billed by Microsoft. One of them is from Microsoft*Store and says msbill.info on my bank account. I have tried several times to talk with Microsoft about this--both regular microsoft support and MIcrosoft+Store support. Both say my account shows only one charge per month. My bank sees 2 charges but refuses to help because they say it was my fault. I signed up twice, inadverantly, using two different email accounts. Last May I cancelled one of the subscriptions, but the withdrawals from my account have contiued. I changed to a new bank account, and somehow, both deductions are continuing anyways, even though I only subscribed under one email address this time. The support people only know what they are taught to say and cannot think outside of the box. I just asked for an escalation. This is a nightmare with no way out! But I will not accept that. Microsoft owes me $90.58. I keep wondering if its just a computer glitch. Unsubscribing does not stop the billing. Or is it some smart computer wizard within Microsoft has figured a way to continuing billing people after subscritptions have been terminated...and its going right into his pocket. In any case...Microsoft is supposed to be brilliant at computers...you'd think that they could figure this out...after almost 4000 complaints in this forum alone.Maybe we need a class action suit. Four thousand times $10.54/month is $42,160/month into his pocket! And some folks have been hit for more than that. And there are many more folks getting scammed that we don't know about. I bet he's pulling down at least $100,000 a month. He needs to be stopped. We all need to contact the federal agency in charge of this sort of thing. Lets all fill out a complaint at    https://www.gao.gov/about/what-gao-does/fraudnet/

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-11-25T08:35:40+00:00

        BrendaNelson6 wrote:

             Last May I cancelled one of the subscriptions, but the withdrawals from my account have contiued. I changed to a new bank account and somehow, both deductions are continuing anyways,

    It's unfortunate that this is required, but you have apparently not cancelled the credit card that's being charged.

    Don

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  3. Anonymous
    2020-12-04T01:44:44+00:00

    Same thing for me at $16.19 -- can't effect any change with MS slippery, slimy contact pages. Am having my bank, Navy Federal take legal action.

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  4. Anonymous
    2020-12-12T15:39:05+00:00

    Listen, for some reason MSbill is NOT legit. I have 3 charges occur all in the same day an hour apart each. ABSOLUTELY NOTHING about the purchases in my order history especially since I didnt make ANY purchases. Trying to find anything out has been a brick wall! No live support for any human to look into. Look at your order history.....yeah THESE CHARGES ARE NOT THERE!!!!!!!! So what are they? Why do I have them? Where do I contact someone to investigate this fraud? I want and need answers! I want and need my money back!!!! Absolutely fraud is what has happened and it must be investigated!

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