MSBILL.INFO on credit card statement

Anonymous

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

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Anonymous

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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178 additional answers

Anonymous

2020-10-10T03:05:33+00:00

Hello, recently i paid for Microsoft office programm using monthly. However i did not get any code, email and anything. How can i use microsoft office word. Already took money from my account please help me.
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Don Varnau 19,930 Reputation points Volunteer Moderator

2020-10-10T11:39:27+00:00

Hello, recently i paid for Microsoft office programm using monthly. However i did not get any code, email and anything. How can i use microsoft office word. Already took money from my account please help me.

- -

On this page

https://support.microsoft.com/en-us/help/4000641/microsoft-store-find-your-downloads-and-product-keys

read through

Find and install your Microsoft downloads from Microsoft Store

Don
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Anonymous

2020-10-19T17:38:34+00:00

Yes, I got a charge of 99.99 on my card. It took forever to get connected to a live person as Microsoft attempts to make it as difficult as possible to get help so they can make more money by not paying employees. They were not able to see what was charged to my credit card. That's right, they charged my credit card, but were not able to see what they charged it for. If Microsoft didn't have a monopoly, I would definitely go with a different option.
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Anonymous

2020-10-22T17:09:01+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Similar problem to (3490).

have a charge of 74.36 identified only as msbill.info. No info on what it is.

when I try to connect to that site I recieve a security warning that hackers on that site could steel personal data, credit card #, etc.
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