MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  3. Anonymous
    2018-11-15T06:54:28+00:00

    Yes,  they've been billing me for months Hf so now after I to do the hgt email my son set up the account without my petmissuon

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  4. Anonymous
    2018-12-05T05:51:31+00:00

    Hi, About a week ago I went into my online bank acc. and I was $367.78 in the hole. Know #224.78 was from the Microsoft *xbox Msbill info  Wa ,  

    The rest was overdraft charges from my Bank.  Well I was not a very nice person to find out when I removed my card from the from xbox, that it is going to take a bite to get my money back which she says I can possibly do.  Now I know I may not get anything back, and because I let my Grandson purchase a few this a couple of times, 1 was for $4.99 and he needed $9.99 for whatever, now I asked him what was going on, and He told me he did not get anything that he didn't permission for.  I believe him so I will put the bank statements together and let them know what game things had been gotten and whatever else they may need. I will see if xbox lady I talked too sent the info I was going to need and get the ball on the go and see what happens.      

         The info I got was when I called and had my CC removed and I ask why it was an open end card that was used without any verification and was told that I had agreed to the use of my card when I accepted the terms and condition when we joined xbox or whatever the F--- it is called, that being said here is how you can get started I think 

    The # I I called  xbox at  1-877-***-****         Pissed off Grandpa

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