MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2021-09-01T07:00:08+00:00

    Open your Microsoft account and check if you have a subscription to Microsoft products and then cancel.

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  2. Anonymous
    2021-07-09T16:53:31+00:00

    I have the same problem. In june they billed me 3 o 4 times 19,52 $, and end of may, 22 $ something.

    Tired talking with them, but to no avail.

    Still trying.

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  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-06-21T14:26:11+00:00

    Callie_69 wrote:

    I had the  same thing happen to me this morning and I have no  purchase history on my Microsoft  

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    You may have to tell the Virtual Agent many times that you want to speak to an agent.

    Don

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  4. Anonymous
    2021-06-21T14:02:29+00:00

    I had the  same thing happen to me this morning and I have no  purchase history on my Microsoft

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