MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-11-04T14:45:35+00:00

    lacreshiaHedgepath wrote:

    Just cancel my Xbox one account game not working

    Sorry. You aren't communicating with anyone connected to Billing here.

    See if you can help yourself with this info...

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    In the section "A subscription such as X Box Live, Microsoft 365, OnrDrive, or Skype had recurring billing enabled, look for this link Cancel or turn off recurring billing on a Microsoft subscription.

    If you can reach Microsoft Store Support, they will be able to help.

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    You may have to tell the Virtual Agent many times that you want to speak to an agent.

    Don

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  2. Anonymous
    2021-11-04T14:24:48+00:00

    Just cancel my Xbox one account game not working

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  4. Anonymous
    2021-10-28T18:53:17+00:00

    I was charged several charges that was not authorized by me. But it was my grandson who says he was not aware, Although, most of the charges were refunded all except for one in the amount if $42.20, which is no jomp change, to just give to anyone without permission ok. These days and time, budgeting things of what is important is the way I am living due to this pandemic nowadays.

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