MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2019-01-23T18:19:38+00:00

    I have an unauthorized charge of 69.99 on my credit card I need to speak to someone

    Is there a contact information person to person

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    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-01-10T23:00:56+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    Need to cancel a charge

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-01-09T13:12:14+00:00

    I have had all microsoft charges made to my DiscoverCard, which has been recently lost.  I want to put my Microsoft Account charges on my new DiscoverCard.  Could you please advise me as to how to go about doing this?

    Victor J Koos

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  4. Anonymous
    2019-01-09T06:45:35+00:00

    I agree. Billing site is difficult. I have been charged twice

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    2 people found this answer helpful.
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