MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2019-09-28T00:02:52+00:00

    there is a charge on my credit card that I did not make.  Is this a recurring charge.  My grandson used my card months ago.

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  2. Anonymous
    2019-08-29T17:54:11+00:00

    I got my credit card bill today and had a $99.00 charge for Microsoft Assure Software, MSBILL.INFO.  I called Microsoft customer service.  They asked for my email and couldn't find such a charge to my credit card.  They wanted my credit card number but I didn't give it to them.  They wanted to use it to look the card and transaction up.  They should have been able to by using my email address.  They didn't have my email address until I gave it to them to send a verification code to discuss my situation with them.  They gave me a reference # and told me to call my credit card company, which I did.  My credit card company is counting it as a fraud case and sending me a new card.  I was scammed last year by a company for software protection but had my card changed then.  This is scary!!!  I don't know how they got my new #!!!

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  3. Anonymous
    2019-08-29T00:46:49+00:00

    i want my money back

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  4. Anonymous
    2019-08-21T01:30:43+00:00

    MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

    I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

    https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

    I nave repeatedly tried to cancel I.m being charged for a service I don,t want dont use and dont know how to cancel it

    I have tried over and over.

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