MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2020-06-19T07:02:13+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    my account has been charged three time will out my permission. I want to know why the amounts are $14.99 twice once on May 8, the second time on june 8 and $29.99 on june16.

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  2. Anonymous
    2020-06-09T19:40:23+00:00

    hi, 

    I am having same issue , $69.99 twice so far.  not on my currant Microsoft acct and I don't know if I have another.

    trying to get thru to them now.  What a hassle!!  Any advice?

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  3. Anonymous
    2020-05-03T23:41:43+00:00

    I have been charged $15.95 per month but nothing in my subscriptions and nothing in my order history or recent purchases. To get actual support help from microsoft you have to pay a ridiculous amount of money just to

    get them to fix their screw ups. Microsoft may be a legit buisness but their unknown charges and actual LACK of customer support show them to be con artists and nothing more. Very dissatisfied with their lack of ethic.

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-05-02T19:39:00+00:00

    It charged me $16.23 i want it back and cant find anything 

    -  -

    See:

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge 

    Don

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