MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2020-09-01T14:15:01+00:00

    I would like to pay the total bill instead of being billed every month. I see I am being charged more in total than paying the total bill. I also want to reduce charges on my credit card every month.

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-08-26T07:53:41+00:00

               

    mykalaparker  wrote:

    My name is mykala parker i need my refund from you guys yall took money out my account

    -   -

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge 

    Don

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  3. Anonymous
    2020-08-26T05:11:11+00:00

    My name is mykala parker i need my refund from you guys yall took money out my account

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  4. Anonymous
    2020-08-24T22:17:29+00:00

    MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

    I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

    https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

    I am sure it is confusing by design. Microsoft wants people to get frustrated with unsubscribing from any of their products, that is exactly why it is, designed the way it is. Not user-friendly on a smartphone AT ALL ! Just keep paying us for nothing !

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