MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2020-10-25T06:29:10+00:00

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    for too months I've had been charged $29.90 on my DB and i can't find anything that relates to me spending that on a subscription

    how do you cancel the subscription.

    thank you

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-10-22T19:34:56+00:00

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    -  -  -  -  -

    Similar problem to (3490).

    have a charge of 74.36 identified only as msbill.info. No info on what it is.

    when I try to connect to that site I recieve a security warning that hackers on that site could steel personal data, credit card #, etc.

    -  -  -

    Work through this page and connected pages first.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Whatever security program is warning you about this webpage is wrong.

    Next... Some users have gotten help by contacting Microsoft Store Support by phone.

    Number on this page. 

    https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?

    Don

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  3. Anonymous
    2020-10-22T17:09:01+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    Similar problem to (3490).

    have a charge of 74.36 identified only as msbill.info. No info on what it is.

    when I try to connect to that site I recieve a security warning that hackers on that site could steel personal data, credit card #, etc.

    Was this answer helpful?

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  4. Anonymous
    2020-10-19T17:38:34+00:00

    Yes, I got a charge of 99.99 on my card.  It took forever to get connected to a live person as Microsoft attempts to make it as difficult as possible to get help so they can make more money by not paying employees.  They were not able to see what was charged to my credit card.  That's right, they charged my credit card, but were not able to see what they charged it for.  If Microsoft didn't have a monopoly, I would definitely go with a different option.

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